TERMS & CONDITIONS
OVERVIEW
This website is operated by Dhoemi. Throughout the site, the terms “we”, “us” and “our” refer to Dhoemi. Dhoemi offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country of residence, or that you are the age of majority and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including credit card information) may be transferred unencrypted and involve transmissions over various networks and changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting more accurate or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information is provided for reference only and is not current. We reserve the right to modify the contents of this site at any time but have no obligation to update any information. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice.
We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRICES, CURRENCY AND TAXES
All prices shown on the Site are displayed in the currency applicable to your market and location, as determined by Shopify Markets or selected by you.
For customers located in Sweden and other EU countries, prices include applicable VAT (moms) based on your shipping destination, unless stated otherwise.
For customers outside the EU, VAT is not charged, but local taxes, import duties or customs fees may apply when your order arrives in the destination country. These costs are your responsibility unless otherwise stated at checkout.
Dhoemi covers all duties and taxes for orders shipped to the United States, the United Kingdom, and Norway.
Prices and availability may change without notice. The price displayed at checkout is the total purchase price for the goods (excluding any applicable duties or import fees for other markets).
When displayed in SEK, we format prices as 3 700 SEK.
SECTION 6 - ORDER PROCESS AND CONTRACT
When you place an order you will receive an order confirmation email. This confirms that we have received your order. A binding purchase agreement is formed when we send a shipping confirmation or otherwise confirm dispatch. If we cannot accept your order, we will notify you and refund any payment.
We may refuse or cancel an order, for example if we suspect fraud, if the item is out of stock, if pricing was incorrect, or if we cannot verify payment.
SECTION 7 - PAYMENT METHODS
We accept the payment methods presented at checkout. These typically include card payments via Shopify Payments, Swish for Swedish customers, and other local methods where available.
Payment is captured when your order is confirmed. You agree to provide current, complete and accurate billing information.
Swish payments are processed directly through your bank via the Swish app. Orders paid by Swish that are not successfully authorized will not be processed.
SECTION 8 - SHIPPING AND DELIVERY
Shipping options, costs and estimated delivery times are shown at checkout and may vary by destination. We aim to dispatch orders promptly on business days. Delivery times are estimates and are not guaranteed.
Title to the products passes to you when we receive full payment. Risk of loss passes to you upon delivery to the address you provide.
For full details on shipping, see our Shipping and Returns page.
SECTION 9 - RIGHT OF WITHDRAWAL AND RETURNS POLICY
We offer a 14-day return and withdrawal period from the day you receive your order. This policy applies to all customers worldwide.
In accordance with EU consumer protection law, and extended voluntarily to all our customers globally, you have the right to withdraw from your purchase within 14 days from the day you receive your order.
To exercise this right, contact us at contact@dhoemi.com within 14 days. You must send back the products without undue delay and no later than 14 days after informing us. You are responsible for the return shipping costs unless we state otherwise.
We will refund the product price and the standard outbound shipping cost without undue delay and no later than 14 days after we are informed of your decision. We may withhold the refund until we have received the products back or you have supplied evidence of having sent them back.
You may handle the products only to establish their nature, characteristics and function. Any diminished value resulting from handling beyond that may be deducted from your refund. Items must be returned clean and unworn with all tags attached and in original packaging where applicable.
The right of withdrawal does not apply to goods made to your specification or clearly personalised, or items that for health or hygiene reasons are not suitable for return once opened.
SECTION 10 - RETURNS, EXCHANGES AND REFUNDS
We offer a 14-day return policy from the date you receive your order.
Returns are subject to a return fee of 100 SEK / 10 EUR / 10 GBP / 10 USD, which will be deducted from your refund amount.
We will provide a prepaid return label upon request when you initiate your return.
Refunds are made to the original payment method. If you paid by Swish, refunds are issued to the same Swish account.
SECTION 11 - FAULTY OR MISDESCRIBED ITEMS AND COMPLAINTS
If a product is faulty, damaged or not as described, contact us as soon as possible at contact@dhoemi.com with your order number and photos if relevant. We will remedy the issue by repair, replacement, price reduction or refund as appropriate, in accordance with applicable consumer law.
SECTION 12 - PROMOTIONAL CODES AND GIFT CARDS
Promotional codes are valid only for the period and on the terms stated. They cannot be used in combination unless explicitly allowed, and they are not transferable or redeemable for cash. Gift cards are valid for the period stated on the card or under applicable law.
SECTION 13 - USE OF THE SITE
You agree not to misuse the site or interfere with its security or operation. You must not upload malicious code or violate any law when using the site.
SECTION 14 - INTELLECTUAL PROPERTY
All content on the site, including product images, text, graphics, logos and designs, is owned by or licensed to Dhoemi and is protected by intellectual property laws. You may not use our content without our permission.
SECTION 15 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here: [LINK TO PRIVACY POLICY]
SECTION 16 - ERRORS AND OMISSIONS
Occasionally there may be typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times or availability. We reserve the right to correct and update information or cancel orders if any information is inaccurate.
SECTION 17 - LIMITATION OF LIABILITY
Nothing in these Terms excludes or limits liability where it would be unlawful to do so. To the fullest extent permitted by law, we are not liable for indirect or consequential losses, loss of profit, loss of data or business interruption arising from your use of the site or purchase of products. Our total liability for any claim shall not exceed the amount you paid for the product concerned.
SECTION 18 - FORCE MAJEURE
We are not responsible for delays or failure to perform due to events beyond our reasonable control, including acts of God, government actions, war, terrorism, labour disputes, pandemics, failures of suppliers or carriers, or disruptions of utilities or communications.
SECTION 19 - GOVERNING LAW AND DISPUTES
These Terms and any purchase are governed by Swedish law. Disputes may be submitted to the Allmänna reklamationsnämnden (ARN) in Sweden or to your local consumer dispute body. You can also use the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr. This does not limit your statutory rights.
SECTION 20 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update or change these Terms by posting updates on our website. Your continued use of the website or Service following the posting of any changes constitutes acceptance of those changes.
SECTION 21 - CONTACT INFORMATION
DHOEMI AB
Box 45176
104 30 Stockholm, Sweden
contact@dhoemi.com