For questions about an order or product advice, please reach out via email to
contact@dhoemi.com,
or via
WhatsApp
For press inquiries, please email press@dhoemi.com
For wholesale inquiries, please email wholesale@dhoemi.com
We aim to respond within 24 hours.
SHIPPING
Please read our full Shipping & Returns Policy here
You can follow your order status here at any time by logging in to your account linked to the email address used at checkout.
Orders are shipped within 24 hours from the time you receive your order confirmation (excluding weekends and public holidays).
We reserve the right to cancel your order if an item you have ordered is out of stock or if we identify a product or pricing error.
Once an order is placed, it cannot be changed or cancelled. To initiate an exchange or return, read our return policy below.
If you have any questions about your order, email us at contact@dhoemi.com
SHIPPING RATES
Prices are displayed inclusive of VAT within Sweden, the European Union, the United Kingdom, and Norway.
International orders outside these regions are shipped on a Delivered at Place (DAP) basis. Applicable duties and taxes are payable upon delivery.
SWEDEN
Standard: Bring - Free
Express: UPS - 150 SEK
Our 14-day returns policy begins on the day you receive your order. Please note that a return fee of 200 SEK will be deducted from your refund.
EUROPE
Standard: DHL - 15 EUR
Express: UPS - 25 EUR
Duties and taxes are included. No additional fees will apply upon delivery.
Our 14-day returns policy begins on the day you receive your order. Please note that a return fee of 25 EUR will be deducted from your refund.
UNITED KINGDOM
Standard: UPS Standard - 30 GBP
Express: UPS Express Saver - 50 GBP
Duties and taxes are included. No additional fees will apply upon delivery.
Our 14-day returns policy begins on the day you receive your order. Please note that a return fee of 30 GBP will be deducted from your refund.
NORWAY
Standard: UPS Standard - 25 EUR
Express: UPS Express Saver - 45 EUR
Duties and taxes are included. No additional fees will apply upon delivery.
Our 14-day returns policy begins on the day you receive your order. Please note that a return fee of 25 EUR will be deducted from your refund.
UNITED STATES
Standard: UPS Standard - 40 USD
Express: UPS Express Saver - 55 USD
Orders to the United States are shipped on a Delivered at Place (DAP) basis. Applicable duties and taxes are payable by the recipient upon delivery.
Our 14-day returns policy begins on the day you receive your order. Please note that a return fee of 35 USD will be deducted from your refund.
CHINA
Standard: UPS Standard - 45 USD
Express: UPS Express Saver - 65 USD
Orders to China are shipped on a Delivered at Place (DAP) basis. Applicable duties and taxes are payable by the recipient upon delivery.
Our 14-day returns policy begins on the day you receive your order. Please note that a return fee of 40 USD will be deducted from your refund.
REST OF THE WORLD
Standard: UPS Standard - 45 USD
Express: UPS Express Saver - 65 USD
Orders to all other international destinations are shipped on a Delivered at Place (DAP) basis. Applicable duties and taxes are payable by the recipient upon delivery.
Our 14-day returns policy begins on the day you receive your order. Please note that a return fee of 40 USD will be deducted from your refund.
RETURNS & REFUNDS
Items purchased on DHOEMI.com may be returned within 14 days of delivery, provided they are unworn, unwashed, unaltered, and returned in their original condition with all tags attached.
Our 14-day return period begins on the day you receive your order. A return shipping fee will be deducted from your refund depending on the destination of the original shipment:
Sweden - 200 SEK
European Union - €25
United Kingdom - £30
Norway - €25
United States - $35
China - $40
Rest of the World - $40
Each piece is delivered with its original packaging, including a dust bag, which must be returned with the item. Returns missing any part of the original packaging may be subject to a charge.
Please note that duties, taxes and customs fees paid upon delivery are non-refundable.
All returns should be shipped to our warehouse partner in Sweden. The return shipping label will be provided once your return request is approved.
Once your return is received and reviewed, you will receive a confirmation email. Please allow up to 21 business days for processing.
We reserve the right to decline a return if the piece shows signs of wear, has been altered in any way, or is returned without its accompanying packaging. In such cases, you may request to have the piece sent back to you at your own expense.
Please note, the initial shipping fee will not be refunded.
EXCHANGES
If you wish to exchange for a different size, please return the item and place a new order.
UNCOLLECTED OR REFUSED ITEMS
If a parcel is returned to us because it was not collected or actively refused, a return handling fee of 500 SEK / 50 EUR / 50 GBP / 50 USD will be deducted from your refund.
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To request a return, please fill in the fields below. We will reply as soon as possible with the next steps.
Receive updates and first access to our latest drops and news.
For questions or product advice, please reach out via email to contact@dhoemi.com
